Frequently asked questions

Yes, as per the price list — 300 km/day up to 6 days, 250 km/day from 7 days, and 3,000 km/month on monthly rentals.

Every kilometre above the limit is charged at the rate that applies to the car you picked — the rates differ between models. You will find the exact amount per kilometre on the car's own page, in the booking summary before you send it, and in the rental agreement. It is settled after the return, from the difference in odometer readings, at the rate recorded on your reservation — a later price change does not affect an agreement already made.

Yes. Every vehicle in the fleet carries full third-party and comprehensive insurance.

We deliver the car to the place you choose — an address in Warsaw, the airport, or our office.

At the agreed place and time. You can return the car where you collected it, or at another agreed address.

You pick a car from the fleet, set the dates, times and pick-up point, and the calculator shows the full price including the deposit. You then enter the driver details and send the request — no online payment. Collection is scheduled at least three hours ahead. The “How it works” page walks through the whole process.

First we e-mail you a confirmation link — until you click it, the request stays on hold. We then check the car's availability and confirm the terms, usually within the hour and within a day at the latest. A request placed on the site is an availability enquiry, not a concluded rental agreement — the agreement is signed when the car is handed over (§4 of the Terms).

Once the reservation is confirmed we e-mail the required rental documents to the address you gave, as attachments — so you have them on any device, and later on too. Under §4 of the Terms we make them available before the rental agreement is concluded, so you can read them first.

The calculator shows the full amount for your dates, including the extras you tick, the pick-up point and the deposit — you see it before you send the request, and nothing is added quietly. The rate is the one in force when the reservation is confirmed (§7 of the Terms). After the rental, only items arising from the agreement and the Table of Additional Fees can be added — exceeding the mileage limit, or an out-of-hours return, for example — and each one is itemised with the basis for the charge.

On the “My reservations” page. We do not run customer accounts — the list is remembered in the browser you booked from, so it will not appear on another device. Your reservation reference (it starts with “AA-”) also comes in the confirmation e-mail; it is worth keeping. If you booked on another device or cleared the site data, contact us and quote that reference.

Not always — it depends on the selected offer and vehicle. We confirm the terms when you book.

Yes, we issue a VAT invoice for every rental.

Yes, provided the car is available for the extended dates. Please contact us as early as you can.

Yes, in accordance with the rental terms.

Yes — every car is handed over clean and fuelled.

Yes, in our Business, Executive and Corporate packages — on individual terms.

Usually within a few minutes during our phone hours. After midnight we reply by e-mail.

Yes, we accept payment by bank transfer.

Yes, all vehicles are equipped with GPS.

Call the number given in your rental agreement and contact A&A Corporation — we will agree the next steps. Assistance is reached through A&A unless you were given a direct number at handover. The scope of help, including any replacement vehicle, depends on the protection and Assistance cover assigned to the specific vehicle and on the terms of the rental (§11 of the Terms) — it is not an automatic guarantee of a replacement car or of any particular time for providing one. If anyone is in danger, call 112 first.

Yes. The person must be named in the rental agreement, and they have to meet the same requirements as the main driver. The cost is 50 zł per day, capped at 400 zł for the whole rental.

Yes. A child seat costs 40 zł per day — just select it when booking.

Depending on the model — from 2,000 zł to 6,000 zł. The deposit is refundable and settled after the car is returned.

Yes, we do monthly hire. The rate for that period is quoted individually — contact the A&A team and we will prepare an offer.

Office pickup in Warsaw is free. Paid options: Chopin Airport — 200 zł, Delivery to your address — 99 zł. Warsaw Modlin Airport is not one of our pickup points and we do not deliver cars there. Gdańsk Airport: announced, but it cannot be selected when booking yet. We do not serve any other pickup point.

Yes. Warsaw Chopin Airport is a pick-up and return point — select it when booking; the fee is 200 zł for the whole rental.

No. Warsaw Modlin is not one of our pick-up points, we do not bring cars there and we do not deliver there. Instead we can offer Warsaw Chopin Airport, our Warsaw office, or delivery to an address in Warsaw — the fees are in the add-on price list.

Not yet. Gdansk Airport is an announced point — it cannot be selected when booking today, so please do not count on it for your dates. Warsaw Chopin Airport, our Warsaw office and delivery to a Warsaw address are available now.

Yes, by prior arrangement. Standard collection and return slots run 08:00–20:00; outside that window there is a fee of 150 zł for the whole rental. Agree the hour with us before the rental so it can be recorded in the agreement.

Yes, at any time before handover. Open "My reservations", pick the booking and choose "Cancel reservation" — you will see the exact amount, if any, before you confirm. A cancellation made more than 24 h before pick-up is free of charge.

More than 24 h before pick-up — free of charge. Between 24 h and 12 h — 200 zł. Less than 12 h — 400 zł. Not collecting the car at all (no-show) — 500 zł. The fee never exceeds the value of the reservation: if the booking is worth less than the fee, you pay the value of the booking.

No letter and no e-mail are needed. Everything happens in "My reservations": pick the booking, choose "Cancel reservation", read the amount and confirm. You will get a confirmation by e-mail. If you cannot reach the panel — for example you booked from another device — call us and we will do it for you.

A no-show is not collecting the car at the agreed time without cancelling. We wait 30 minutes past the agreed hour before treating a booking that way, and it is always a person who decides — nothing is charged automatically by a clock. The no-show fee is 500 zł, never more than the value of the reservation.

Yes, in individually justified cases — a fault on our side, a sudden illness, a car we could not provide. Contact us and describe what happened. Waiving is a decision, not an entitlement, and it is recorded together with its reason.

No. The cancellation terms are recorded when you place the booking and stay with it. If we change the rates next month, your reservation is still settled on the terms you accepted.

From 3 hours before collection up to 365 days ahead. A single reservation can run up to 90 days; for anything longer, or for a monthly rate, contact us and we will prepare an offer. The earlier you book, the better the chance the specific car is still free on your dates.

By phone or WhatsApp: +48 884 762 950 (PL), +47 462 67 097 (EN). By e-mail: kontakt@aacorporation.pl. The office and reservations desk work 08:00–23:00; the phone is answered 07:00–24:00. You can also use the enquiry form on the Contact page, or ask the assistant on the site — it hands over to a person whenever the answer needs one.

When collecting the vehicle, the driver must hold a valid driving licence of the appropriate category and a valid identity document.

The vehicle is intended for use within Poland. Travel abroad requires A&A Corporation's prior express written consent and compliance with the conditions A&A sets for the specific vehicle and rental, including those arising from the scope of insurance and Assistance. Contact us before the rental to obtain it — the trip is then recorded in the rental agreement or in an annex signed before the border is crossed. Oral consent, a phone call on its own, or no reply from us does not mean consent has been given.

The minimum driver age is 21.